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Could not restore purchase on my new phone.

Bug Reports

I signed into the app after setting up my phone but was not able to restore my purchase for premium. I had to pay for another premium membership fee to get the features to work properly.

Posted by AK Aestetics ·
Status: In Progress3 comments

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Comments3

  • Ted Mader

    Team•

    Sep 28

    After investigating further, there are two issues to fix:

    • There is a bug that is causing Restore Purchases to showed a "thank you" screen, which made it look like a purchase had been restored.

    • Not enough distinction between Stitchdown Premium and Patina Project Supporter subscription types in some areas in the app.

    Will report back when I have an update.

  • Ted Mader

    Team•

    Sep 28

    @AK Aestetics I emailed you with some account questions that will help me investigate further!

  • Ted Mader changed status to In Progress
    Team•

    Sep 28

    Pinned

    Thank you for reporting. We are looking into what went wrong here. I will let you know when I have an update!

  • Linked to Restore Purchases not working